Welcome

#openbutsafe

We’re so glad you could stop by!
Please observe the relevant rules and general information.

Gerneral Information

Please only come to the museum if you’re feeling well.
Group visits (more than 10 people) are currently possible by appointment (see below) only.
Please maintain a distance of at least 1.5 meters from others.
Elevators may only be used by a maximum of 2 persons at a time.
Wearing a mask covering mouth and nose is mandatory.
Please observe the general hygiene recommendations.

Opening Hours

Tuesdays to Sundays: 10 am - 6 pm
Thursdays: 10 am – 9 pm
closed on monday

Tickets

We recommend – especially for a visit at the weekend – that you book your ticket in advance online with an obligatory entry time slot (->Ticket-Shop). In this way admission is guaranteed. Please note that we currently only accept credit card payments. Booking is possible up to two weeks in advance and cannot be cancelled. Tickets can still be purchased on site upon availability. The usual addmission fees apply.

Groups

Group visits are possible by arrangement for self-organised groups of up to 15 people. Please contact the Museumsdienst Hamburg.
Group admission is (from 9 persons) 8 Euro per person. There is an additional booking fee of 20 euros for adult groups. Self-organised school classes, student and trainee groups pay a fee of 10 euros and receive free admission.

Cloakroom

It is currently not possible to staff the cloakroom.
Please use the lockers in the foyer and basement.
You are also welcome to use the cloakroom in the foyer on your own, but we can assume no liability for any loss or damage to your personal belongings.

Information Desk

The information desk is currently not staffed.
You can reach our service hotline from Monday to Friday, 10 am - 4 pm, via +49 (0)40 428134-880.

Library

The Gerd Bucerius Library is closed until further notice.

Restaurant Destille

open: Tuesday to Sunday 11 am – 5 pm, Thursday 11 am – 8 pm

Bookshop Walther König

open: Tuesday to Sunday 10 am – 6 pm, Thursday 10 am – 8 pm

Guided Tours & Events

Guided tours and events take place with restrictions.
All current topics and dates can be found in the calendar. Please note the special regulations:
- Maximum 9 participants.
- Registration on site at the museum box office (on the day of the tour)
- Please wear mouth and nose protection
- Contact details will be noted

Guided tours with a maximum of 9 participants can also be booked. Please contact the Museumsdienst Hamburg.

Your visit with kids

The children’s area and our workshop rooms in the basement are closed until further notice.
Alternatively, we are currently offering an interactive tour for children with adults. You can find all information here.

Online-Tickets

We recommend – especially for a visit at the weekend – that you book your ticket in advance online with an obligatory entry time slot. In this way admission is guaranteed. Please note that we currently only accept credit card payments. Booking is possible up to two weeks in advance and cannot be cancelled. Tickets can still be purchased on site upon availability.

Service hotline

Monday to Friday, 10 am - 4 pm
T. +49 (0)40 428134-880