No large bags (larger than 30 x 25 x 15 cm) may be brought into the galleries. Carrying clothing over one’s arm as well as small rucksacks in the galleries is allowed. Canes are only permitted if they have a rubber base. Umbrellas are not permitted. The MK&G is to be entered in clothing appropriate for public contact, including footwear. Only the police or authorised security services are allowed to carry weapons in the museum.

A cloakroom and lockers are provided for your use for clothing, bags, backpacks or umbrellas. The cloakroom service is free of charge and is available to our guests for the duration of their stay. Please note that we cannot accept liability for the cloakroom or the contents of the lockers.In case of loss of a cloakroom key, a handling fee of € 40 is payable. Bags no larger than 30 x 25 x 15 cm can be taken into the galleries.

Eating and drinking are only allowed in the foyer and in the „Freiraum“. It is permitted to carry drinks for small children. Food and drinks are offered in our restaurant "Destille" on the 1st floor. Smoking or the consumption of drugs or alcohol are not permitted. Entry will not be granted to anyone in an intoxicated state or under the influence of alcohol.

Only paper and pencils are allowed as working materials. Animals are not permitted in the building, with the exception of service animals.

Please be considerate of our other guests, avoid noise, and put your mobile phones on mute. Emergency exits and passageways are to be kept clear. Emergency exits may only be used in the event of an emergency. 

We would like to indicate that there is no room for any discriminating statements or actions at the museum. Hostility and exclusion will not be tolerated, nor will personal harassment or insults. We firmly oppose any form of discrimination based on racial attribution,  ethnic, cultural or social origin, religion or ideology, ability, age, gender or sexual identity and orientation. 

HOW MUCH IS A VISIT WITH CHILDREN?
The entrance for children and young adults under the age of 18 is free of charge.

IS IT NECESSARY TO ANNOUNCE MY VISIT IN ADVANCE?
No, we only ask larger groups (10 people and more) to announce their visit beforehand.

WHAT ARE THINGS TO CONSIDER WHEN PLANNING A VISIT WITH A GROUP OF CHILDREN AND ADOLESCENTS?
Group visits (from 10 to a maximum of 28 people) are to be announced and booked beforehand with the Museumsdienst Hamburg, even if you are not planning to book a guided tour. More information here.

ARE CHILDREN PERMITTED TO VISIT THE MUSEUM WITHOUT SUPERVISION?
Children over the age of 8 are permitted to enter the museum without the supervision of adults. Please note, that visiting the Kinderreich is only possible under the supervision of an adult. Teachers and chaperones of studentclasses are obligated to be present during the visit of the museum at to supervise the group till leaving the museum.

CAN I BRING A STROLLER?
Yes, but we kindly advise you to plan your visit without a stroller. It is then easier to move through the house. We can only offer a few places to leave the stroller in the museum.

MAY I ENTER THE MUSUM WITH A BABY CARRIER OR WRAP?
Yes, you may.

ARE STUFFED ANIMALS PERMITTED?
Yes, they are.

IS IT POSSIBLE TO EAT AT THE MUSEUM?
Yes, but not inside the exhibitions. It is possible to bring food and non alcoholic beverages with you to consume in the foyer or the Freiraum. Food and drinks are offered in our restaurant "Destille" on the 1st floor.

WHERE CAN I CHANGE MY CHILD?
Changing tables are available at most restrooms.

WHAT PROGRAMME DO WE OFFER FOR CHILDREN?
The Hubertus Wald Kinderreich is open at weekends and school-holidays. Try our Tour für Kleine mit Großen: Ein Rätsel-Rundgang durchs Erdgeschoss (a scavanger hunt through the exhibitions on the ground floor in german). You can find the free booklets at the cash register. At the Freiraum you can find an area with games to play. Further offers for families can be found in the events calendar.

Just ask our staff if you would like to borrow a wheelchair or folding chairs.

Taking and publishing photographs and video or audio recordings is permitted when used for private purposes only. Please be aware of any exceptions, especially in special exhibitions. You will find corresponding notices in the exhibition spaces. Photoflash, tripods and other equipment like selfisticks (larger than 30 x 25 x 15 cm) may not be used. Exceptions require express permission. Please note that under certain conditions publication in any media (this also includes social media channels) may be an invasion of personal privacy and that it is your responsibility to obtain the necessary rights. Film, photo and audio recordings of employees are only permitted with their express consent. Taking photographs or making video or audio recordings for commercial purposes requires prior written permission from the museum. Please contact eventmanagement@mkg-hamburg.de. Please contact presse@mkg-hamburg.de for recordings with journalistic purposes.

Our supervisory staff are here to ensure your safety and that of the exhibits. The instructions of the supervisory staff must be followed. Anyone who does not comply with these visitor regulations and the instructions of the supervisory may be banned from the building by a representative of the museum.

You can find the visitor regulations of the MK&G here.

If you have any complaints or suggestions, please contact the information desk or send an email directly to: service@mkg-hamburg.de